IT Department
We are currently looking for an:
Job description:
The primary responsibility of the position is to support colleagues in continuing their activities in case of computer, application and phone failures. You will signalize problems and trends and provide immediate front-line-end-user technical support and problem analyses.
Tasks:
An Internal Helpdesk Specialist at Roberts Europe:
- Keeps knowledge and skills up to date
- Provides client support, client software installs and client software moves, small hardware fixes as peripherals (fax/print/scan) and helps with system access/end user installation.
- Provides feedback on process pending resolution to internal customer.
- Performs all job related and relevant administrative and reporting tasks, such as weekly IT-reports, task-planning and helpdesk-report.
- Treats phone-devices, patches, wires, assigns new numbers.
- Out-of-office hours helpdesk-phone accessibility and prepares shift-schedules.
The basis of this function goes with effective administration and coordination of inbound helpdesk requests and related follow-up and feedback to internal customers.
Requirements:
- Higher vocational education level (equivalent to Dutch MBO / MBO+ level)
- Excellent communication skills with a customer oriented approach
- Language skills both verbal and in writing in Dutch and English (English is the company language)
- You are a self starter and a team player and have a flexible work attitude to accomplish business needs
- Able to hand over an actual certificate of good conduct
- You are able to think of solutions relating to problems with system mgt., network mgt., incident mgt., change mgt., project mgt., time mgt., data communication
We offer:
Roberts Europe offers an international, multicultural work environment, where teamwork is encouraged and individual efforts are supported. It is a dynamic work environment in every sense of the word.
Primary and secondary benefits are competitive.
Information & Applications:
When this vacancy appeals to you, we would like to hear from you.
For more information you can contact Mr. G. Crisafulli (Recruiter) on +31 (0)43 3501 594.
Applications, including your CV and letter of motivation, are preferably send by e-mail to: HRrecruitment@robertseurope.com or via regular mail to Roberts Europe, a.a.o.. HR Department, Australiëlaan 4, 6199 AA, Maastricht –Aachen Airport, The Netherlands.
